🔐 Privacy Policy
1. Introduction
Welcome to Khanaji. We are an online food delivery platform that connects customers with restaurants and delivers food to your doorstep.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
We may collect the following information:
🔹 Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Improve our services
- Send order updates
- Send promotional offers (only if you opt-in)
4. Payment Security
All payments made on Khanaji are processed through Cash on Delivery. We do not store your card details or UPI details on our servers.
5. Sharing of Information
We may share your information with:
- Delivery partners
- Restaurant partner
- Government authorities (if legally required)
We do not sell your personal data to third parties.
6. Cookies
We may use cookies to:
- Improve website performance
- Store login sessions
- Analyze traffic
You can disable cookies in your browser settings.
7. Data Security
We use industry-standard security measures to protect your data. However, no method of online transmission is 100% secure.
8. Your Rights
You may:
- Request access to your data
- Request correction of incorrect information
- Request deletion of your account
For such requests, contact us at:
📧 Email: support@fuudone.online
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
🔄 Return & Refund Policy
Website: https://fuudone.online/
Company Name: Khanaji
1. Order Cancellation
- Orders can be cancelled within 2–3 minutes of placing the order.
- Once the restaurant starts preparing the food, cancellation may not be possible.
2. Refund Eligibility
Refunds may be provided if:
- Wrong item delivered
- Missing items
- Damaged or spoiled food
- Order not delivered
You must report the issue within 2 hours of delivery.
3. Non-Refundable Cases
Refunds will not be provided if:
- Incorrect delivery address provided by customer
- Customer unavailable at delivery time
- Change of mind after preparation
- Minor taste differences
4. Refund Process
- Refund will be processed to the original payment method.
- It may take 5–7 business days depending on your bank.
For COD orders, refund may be processed via:
- UPI
- Bank Transfer
5. How to Request a Refund
Contact us with:
- Order ID
- Registered Mobile Number
- Issue description
- Photos (if applicable)
📧 Email: support@fuudone.online
6. Dispute Resolution
Khanaji reserves the right to investigate and decide refund eligibility based on evidence and partner confirmation.